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Andrew & Staci Levy detoxinabox.isagenix.com
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  • Current: Help Center

Customer Care FAQ

Frequently Asked Questions

  • Autoship
  • Mobile Applications
  • Commissions & Compensation
  • Compliance/Policy
  • Managing Your Account
  • Membership
  • Ordering Product
  • Product Information
  • Returns & Replacements
  • Shipping & Delivery
  • Troubleshooting

Autoship

  • What is Autoship?
  • Is Autoship required?
  • How do I change my Autoship?
  • How do I update the payment method for Autoship?
  • How do I update the shipping address for Autoship?
  • Can I suspend my Autoship?

Mobile Applications

  • Am I able to update account information in IsaLife?
  • Does Isagenix collect any personal data from my mobile device when using an Isagenix mobile application?
  • How can I view the status of my order using the IsaLife?
  • How do I add or remove products in my shopping cart via IsaLife?
  • How do I apply coupons or discounts in IsaLife?
  • How do I select and view notifications for IsaPulse?
  • How do I sign in to the Isagenix mobile applications?
  • I deleted/cannot find a notification in IsaPulse. Can I get it back?
  • What’s the difference between IsaLife and IsaPulse?
  • Which mobile devices are compatible with the IsaLife and IsaPulse apps?

Commissions & Compensation

  • How can I earn commissions and compensation through Isagenix?
  • What does it mean to be “Active” and how do I do this?
  • Where can I learn more about building a business with Isagenix®?
  • When does Isagenix calculate and pay commissions to their Independent Associates?
  • How do Independent Associates receive their commission payments?
  • How can I help someone join my Isagenix team?
  • Where can I find information on current incentives and other bonuses?
  • Do I need to file taxes on the income I earn with Isagenix?

Compliance/Policy

  • Where can I learn more about the Isagenix Policies and Procedures?
  • My children love Isagenix products! Can I enroll them on my team so they have their own account?
  • I placed someone in the wrong spot on my team when helping them join. How can I fix this?
  • I joined someone’s team, but would like to move to another organization. Can I do this?
  • Does Isagenix offer compliant, pre-made emails that I can send to Customers?

Managing Your Account

  • I forgot my password.
  • How do I update my payment information?
  • How can I opt in or out of emails?
  • Where can I locate my previous orders?

Membership

  • How can I join Isagenix?
  • Is there a cost to join Isagenix?
  • What do I receive with my membership?
  • I live outside of North America (United States, Canada, and Puerto Rico). Can I still purchase products?
  • Is there an age requirement to join Isagenix?
  • Why do I have to provide my Social Security Number?
  • Can both my spouse and I join Isagenix?
  • Are there meetings or seminars I can attend to learn more about Isagenix?
  • Does Isagenix offer conference calls or podcasts?

Ordering Product

  • Where can I purchase your products?
  • I have a membership. How can I place my order?
  • What payment methods do you accept?
  • Where can I locate pricing for your products?
  • Can I cancel my order?
  • Can I change my order?
  • Do you offer coupons or discounts?
  • I am stationed in the military overseas. Can I order your products?

Product Information

  • Are your products FDA-approved?
  • I have a medical condition and/or take medication. Can I use your products?
  • What kinds of products do you offer?
  • Are your products gluten-free?
  • Do you test your products on animals?
  • Are your products vegan certified?
  • Are your products organic?
  • Can children consume your products?
  • Do you offer kosher products?
  • Where can I locate ingredients?
  • Is your packaging biodegradable?
  • Can I use your products while pregnant or breastfeeding?
  • I am an athlete who competes regularly. Will Isagenix products cause me to fail any testing?

Returns & Replacements

  • What is your return policy?
  • Can I receive a refund if my products arrived damaged?
  • How do I initiate a return?
  • What is the process and timeframe for my refund?
  • I purchased a product I don’t like. Can I exchange it for something else?

Shipping & Delivery

  • Which shipping companies do you use?
  • What is your delivery timeframe?
  • What does it cost to ship products?
  • Can I pick up my order?
  • Can I ship to a PO Box?
  • How can I track my order?
  • Why didn’t I receive my order?
  • How does Isagenix ship heat-sensitive items in warmer months?

Troubleshooting

  • Why does my credit/debit card keep declining?
  • I received an email saying Isagenix was suspending email notifications. Is this legitimate?
  • Why am I not receiving IsaPulse notifications?
  • I received a message when placing my order, and the invoice is showing “Not Available.” Did my order go through?
  • I received an error stating Isagenix couldn’t retrieve my data. Was my account created?
  • Why won’t the system allow me to use my email address when joining?
  • I am trying to rejoin and the system is not allowing me to enter my Social Security Number.
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We are proud members of the Direct Selling Association. To view the Code of Ethics by which we abide please click here. To file a business complaint, please email us at Compliance@IsagenixCorp.com. If you are unsatisfied with the resolution, you may escalate your complaint to the DSA.
©2020 Isagenix Worldwide, Inc. All Rights Reserved. No reproduction without prior written permission. Unless otherwise indicated, all trademarks and product images displayed on this site are the property of Isagenix Worldwide, Inc.

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