member logo
member logo
  • Login
  • Weight Loss
    • Paks & Systems
      • Choose the right pack for you
      • Weight Loss Value Pack
      • Value Pack PLUS
      • Everyday Shake
      • Weight Loss Basic Pack
      • Basic Pack PLUS
      • 9-Day System
      • NEW Plant-Based Mini Pack
      • Weight Loss Premium Pack
      • Premium Pack PLUS
      • Bedtime Belly Buster Bundle
    • Individual Products
      • Cleanse for Life
      • Fiber Snacks™
      • IsaDelight®
      • IsaFlush®
      • Isagenix Snacks™
      • IsaLean Shake
      • IsaLean® Shake Dairy-Free
      • IsaLean® Shake Kosher
      • IsaLean™ Bar
      • IsaLean® Bar Dairy-Free
      • IsaBlender® Max
      • Natural Accelerator™
      • Harvest Thins
      • Slim Cakes®
      • Whey Thins™ and Harvest Thins™
  • Performance
    • Paks & Systems
      • Amped™ Next Level Pack
      • AMPED™ Core Bundle
    • Individual Products
      • AMPED™ Tri Release Protein
      • AMPED™ NOx
      • IsaLean® PRO Shake
      • AMPED™ Repair
      • AMPED™ Power
      • AMPED™ Protein Bar
      • AMPED™ Hydrate
      • AMPED™ Nitro
      • AMPED™ BCAA Plus
  • Vitality + Well-Being
    • Paks & Systems
      • Everyday Essentials Pak
      • Energy System
      • Healthy Aging and Telomere Support System
      • New Mom Bundle
      • Everyday Health
      • Total Health and Wellness 4 Pillars of Health Pak
      • Healthy Lifestyle Pak
      • Brain and Sleep Support System
      • Shake & IsaGenesis
      • Shake and Shot Pak
      • Total Health and Longevity System
      • Joint and Pain Relief System
    • Individual Products
      • e+ Energy Shot
      • C-Lyte®
      • Complete Essentials™ Daily Pack
      • Complete Essentials™ with IsaGenesis®
      • CytoActives
      • Essentials for Men™ & Women™
      • Ionix Supreme
      • FiberPro™
      • Heart Shake Booster
      • Immune Shake Booster
      • IsaGenesis®
      • Isagenix Coffee
      • Organic Greens
      • Isagenix Fruits™
      • Isagenix Greens™
      • IsaKids® Essentials
      • Isamune® With Zinc
      • IsaOmega Supreme™
      • IsaPro®
      • IsaBiome
  • IsaKids
    • Individual Products
      • Isakids® Super Smoothie
      • IsaKids® Essentials
  • Essential Oils
    • Essence
      • Essence Singles
      • Eucalyptus
      • Frankincense
      • Lavender
      • Lemon
      • Peppermint
      • Tea Tree
      • Essence Blends
      • Airway
      • Content
      • DefenseShield
      • TumBliss
      • Essence Collections
      • Experience Pak
      • Complete Collection
      • Blends Collection
      • Singles Collection
    • Accessories
      • Coconut Application Oil
      • Cool Mist Diffuser
  • Personal Care + Beauty
    • Paks & Systems
      • Rejuvity Skincare System
      • Rejuvity Essentials Pak
    • Individual Products
      • Rejuvity Bamboo Polish
      • Rejuvity® Body Wash
      • Rejuvity® Age-Defying Eye Cream
      • Moisturizing Day Cream
      • Rejuvity® Hydrating Toner
      • Rejuvity® Purifying Cleanser
      • Essential Youth Serum
      • Rejuvity® Purifying Cleanser
  • About
    • About Us
      • Company Blog
      • Company Awards
      • Our Story
      • Our Team
      • Science
      • No Compromise Products
      • Newsroom
    • Community
      • ISA Foundation
      • Economic Impact
      • Sustainability
    • Opportunity
      • Become An Associate
      • Events
      • Getting Started
    • Resources
      • Resource Center
      • Nutritional Facts
      • Product Guides
      • Essential Oils to Aid Your Weight Loss Journey
      • Recipes
      • Success Stories
      • Help Center
      • Allergen Table
      • Dairy Free
      • Gluten Free
      • Informed Sport
      • Kosher
      • Low Glycemic
      • Soy Free
      • Vegetarian
      • Clinical Research Studies
      • IsaBody Challenge
      • IsagenixHealth.net
      • Podcasts
      • Team Isagenix
  • country selector
  • Login

  • LOADING...

    0 results found

    Sorry, we couldn't find content that matched your request. Please check spelling or try different keywords.

    Not finding what you're looking for?

    Try browsing or searching the Resource Center.

    Search Resource Center
Andrew & Staci Levy detoxinabox.isagenix.com
  • Buy Now
  • Sign Up and Save
  • Contact Me
  • Home
  • Current: Help Center

Customer Care FAQ

Frequently Asked Questions

  • Autoship
  • Mobile Applications
  • Commissions & Compensation
  • Compliance/Policy
  • Managing Your Account
  • Membership
  • Ordering Product
  • Product Information
  • Returns & Replacements
  • Shipping & Delivery
  • Troubleshooting

Autoship

  • What is Autoship?
  • Is Autoship required?
  • How do I change my Autoship?
  • How do I update the payment method for Autoship?
  • How do I update the shipping address for Autoship?
  • Can I suspend my Autoship?

Mobile Applications

  • Am I able to update account information in IsaLife?
  • Does Isagenix collect any personal data from my mobile device when using an Isagenix mobile application?
  • How can I view the status of my order using the IsaLife?
  • How do I add or remove products in my shopping cart via IsaLife?
  • How do I apply coupons or discounts in IsaLife?
  • How do I select and view notifications for IsaPulse?
  • How do I sign in to the Isagenix mobile applications?
  • I deleted/cannot find a notification in IsaPulse. Can I get it back?
  • What’s the difference between IsaLife and IsaPulse?
  • Which mobile devices are compatible with the IsaLife and IsaPulse apps?

Commissions & Compensation

  • How can I earn commissions and compensation through Isagenix?
  • What does it mean to be “Active” and how do I do this?
  • Where can I learn more about building a business with Isagenix®?
  • When does Isagenix calculate and pay commissions to their Independent Associates?
  • How do Independent Associates receive their commission payments?
  • How can I help someone join my Isagenix team?
  • Where can I find information on current incentives and other bonuses?
  • Do I need to file taxes on the income I earn with Isagenix?

Compliance/Policy

  • Where can I learn more about the Isagenix Policies and Procedures?
  • My children love Isagenix products! Can I enroll them on my team so they have their own account?
  • I placed someone in the wrong spot on my team when helping them join. How can I fix this?
  • I joined someone’s team, but would like to move to another organization. Can I do this?
  • Does Isagenix offer compliant, pre-made emails that I can send to Customers?

Managing Your Account

  • I forgot my password.
  • How do I update my payment information?
  • How can I opt in or out of emails?
  • Where can I locate my previous orders?

Membership

  • How can I join Isagenix?
  • Is there a cost to join Isagenix?
  • What do I receive with my membership?
  • I live outside of North America (United States, Canada, and Puerto Rico). Can I still purchase products?
  • Is there an age requirement to join Isagenix?
  • Why do I have to provide my Social Security Number?
  • Can both my spouse and I join Isagenix?
  • Are there meetings or seminars I can attend to learn more about Isagenix?
  • Does Isagenix offer conference calls or podcasts?

Ordering Product

  • Where can I purchase your products?
  • I have a membership. How can I place my order?
  • What payment methods do you accept?
  • Where can I locate pricing for your products?
  • Can I cancel my order?
  • Can I change my order?
  • Do you offer coupons or discounts?
  • I am stationed in the military overseas. Can I order your products?

Product Information

  • Are your products FDA-approved?
  • I have a medical condition and/or take medication. Can I use your products?
  • What kinds of products do you offer?
  • Are your products gluten-free?
  • Do you test your products on animals?
  • Are your products vegan certified?
  • Are your products organic?
  • Can children consume your products?
  • Do you offer kosher products?
  • Where can I locate ingredients?
  • Is your packaging biodegradable?
  • Can I use your products while pregnant or breastfeeding?
  • I am an athlete who competes regularly. Will Isagenix products cause me to fail any testing?

Returns & Replacements

  • What is your return policy?
  • Can I receive a refund if my products arrived damaged?
  • How do I initiate a return?
  • What is the process and timeframe for my refund?
  • I purchased a product I don’t like. Can I exchange it for something else?

Shipping & Delivery

  • Which shipping companies do you use?
  • What is your delivery timeframe?
  • What does it cost to ship products?
  • Can I pick up my order?
  • Can I ship to a PO Box?
  • How can I track my order?
  • Why didn’t I receive my order?
  • How does Isagenix ship heat-sensitive items in warmer months?

Troubleshooting

  • Why does my credit/debit card keep declining?
  • I received an email saying Isagenix was suspending email notifications. Is this legitimate?
  • Why am I not receiving IsaPulse notifications?
  • I received a message when placing my order, and the invoice is showing “Not Available.” Did my order go through?
  • I received an error stating Isagenix couldn’t retrieve my data. Was my account created?
  • Why won’t the system allow me to use my email address when joining?
  • I am trying to rejoin and the system is not allowing me to enter my Social Security Number.

logo
  • twitter-nav
  • youtube-nav
  • Corporate Careers
  • Help Center
  • Contact Us
  • Newsroom
  • bbb
  • inc-5000
  • dsa

We are proud members of the Direct Selling Association. To view the Code of Ethics by which we abide please click here. To file a business complaint, please email us at Compliance@IsagenixCorp.com. If you are unsatisfied with the resolution, you may escalate your complaint to the DSA.

  • ©2019 Isagenix Worldwide, Inc. All Rights Reserved. No reproduction without prior written permission. Unless otherwise indicated, all trademarks and product images displayed on this site are the property of Isagenix Worldwide, Inc.
  • Terms of Use
  • Privacy and Cookie Policy
  • Disclaimers
  • Current language: English (United States)

Please choose below